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Welcome to TFA Solution Limited! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our tutoring services built on our Moodle platform, website, or other platforms.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Student Information: Information about the student, including age, grade level, and academic needs.
• Payment Information: Billing details and payment method information.
• Communication Data: Records of your interactions with us, including emails, messages, and phone calls.
• Usage Data: Information about how you use our Services, such as your browsing history, session duration, and device information.
• Student Progress Data: Information about student progress and performance in tutoring sessions.

How We Use Your Information

We may use your personal information for the following purposes:

• Providing Tutoring Services: To match you with a suitable tutor, schedule sessions, and monitor progress.
• Communication: To respond to your inquiries, send updates, and provide customer support.
• Billing and Payments: To process payments, send invoices, and manage financial transactions.
• Analytics and Improvement: To analyze usage patterns and improve our Services.
• Marketing: To send you promotional materials or special offers with your consent.
• Legal and Compliance: To comply with legal obligations and protect our rights and interests.

Data Sharing

We may share your personal information with:

• Tutors: To facilitate tutoring sessions and communication.
• Service Providers: Third-party service providers who assist us in delivering our Services.
• Legal Requirements: When required by law or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

Data Security

We take security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. You can exercise these rights by contacting us using the information provided below.

Cookies and Tracking Technologies

Our website and app may use cookies and similar technologies. You can manage your cookie preferences through your browser settings.

Children's Privacy

We do not knowingly collect personal information from children under the age of 18 years without parental consent.  If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes through our website or other appropriate means.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us:

• By email: admin@tutorforafrica.com
• By visiting this page on our website: www.tutorforafrica.com
• By phone number: +254708635236 
• By mail: P.O. Box 816 - 00515 Nairobi

Conclusion

Thank you for trusting TFA Solution Limited. We are committed to protecting your privacy and providing high-quality tutoring services. Your satisfaction and privacy are our top priorities.